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RETURN INFORMATION

Return Policy

Please examine your buy carefully right on delivery. If you are not satisfied with your purchase, please return it in new condition within 14 days after you have received the product for refund or exchange Some Limitations: the customer is responsible for all shipping and insurance expenses. NVLC doesn’t receive packages sent as cash on delivery.

NVLC shall not be liable for any damages of the devices occurred during transportation.

Important:

Returned merchandise MUST have a Returned Merchandise Authorization (RMA) number.You must contact us and we will be happy to provide one. This number should be put on the back side of the package and you also should include the copy of the pro forma invoice in the package. All the devices sent for repair or replacement should be in original condition with instruction manual and all included accessories.

In case the goods have been harmed because of the shipment, or improper packaging or, as a result of improper use, or other circumstances, they are sent back to the buyer again.

Special orders or merchandise for the special sale, or condition "as they are" goods purchased may not be returned.

NVLC has the right to deny returned goods, return the goods back, or collect 15% under the following conditions:
  • If you have sent the goods after the expiration of the probationary period and without registration. The 14-day period begins from the date when you received the goods and is complete when we receive the merchandise in our factory.
  • The packaging is not full, the goods have been damaged or scratched, or used.
  • The product is not correct (wrong) packed.
  • The goods were ordered, but the buyer refused later on.
If you have any questions, please email us.